SERVICE FEATURES

SERVICE DATA UPLOADER

The Service Data Uploader dramatically increases the speed and reliability with which your problems can be analyzed and solved. Not only does this easy-to-use utility ensure that our diagnosis is based on accurate data, it also eliminates the need for you to answer numerous background questions from our Technical Support Team.

The Service Data Uploader creates a ZIP file that contains system data that is easy for anyone to inspect. The file can simply be attached to an email or can be uploaded directly via FTP.

Easily send your key system configurations and settings directly to our Technical Support Team. For example, use it to upload:

  • Printer settings
  • Imaging configurations
  • Software revision info
  • Problem files

Any user with a valid service contract can take advantage of our Service Data Uploader. No special software or expertise in FTP protocol is required.

For instructions on how to create a Service Data Uploader, click here. Remember you need to have a valid service contract to take advantage of this feature.



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