The Wasatch Service Data Uploader is provided to speed the solution of problems for customers with a current Service Contract.

The Service Data Uploader is a powerful tool for working quickly with Wasatch Technical Support to get your questions answered. It enables Wasatch to examine your settings and imaging configuration in detail, and it makes it simple for you to upload problem files without needing to deal with email attachments or file compression utilities.

The general settings of Wasatch SoftRIP and some details of your system are always uploaded. In addition, imaging configurations and ICC profiles for your current printer configuration be uploaded. This can save many rounds of questions and answers when you want a problem solved quickly.

This tool can also be used to upload problem files, or to make an instant “snapshot” of your Wasatch system’s status for your own use or for sending to your dealer.

Run Service Data Uploader from the Wasatch Help menu here:


The next screen will prompt for your contact information so that someone can get back to you about your problem.


After completing all contact information and a problem description, press OK to reach the next window:


If you’d like to upload a problem file (under 20 megabytes), check Problem Files, and use the Add button.

When your selections are complete, you can either press Upload to immediately send data to Wasatch or you can press Make File For Upload to create a ZIP data file and place it where you like on your system.

The Upload button may fail if you are not connected to the Internet or if your local firewall prevents this type of upload. If that happens, choose Make File For Upload. You may also wish to use Make File For Upload so that someone other than Wasatch Service can inspect the data. A ZIP file is produced that includes everything that is in the upload. It can be attached to an email or even taken away on a thumb drive.

The ZIP file is easily opened in Windows Explorer and almost all the data is in text files that can be inspected by anyone. This may be important if your team has concerns about security.

Anytime you upload data to Wasatch, contact our service department via email to let them know it’s coming.