Wasatch subscription plans include unlimited access to tech support via email and phone. If you would like to have one of our technicians contact you, please fill out the form below to generate a support ticket.
Our technicians will request a Service Data Upload from your system. You can send this in advance to receive the fastest possible support. Just follow the steps outlined below to start.
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Submit ticket to Wasatch tech support team
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Wasatch Service Data Uploader:
Found under the Help menu inside Wasatch, this tool allows our technicians to quickly gather the information they need to offer effective support. They will be able to see RIP and Imaging Configuration settings, as well as certain system settings that might be influencing your printing.
Once the Uploader is selected, please give us your contact details, and a description of the question or issue you have.
Next, you will be prompted to attach any files that show your issue, if applicable, up to 20MB* total.
Click Upload once your file is attached.
Choose Make File for Upload only if the direct upload option is not possible (no internet connection, firewall). This file can be emailed to us instead.
*If you need to send us a file exceeding 20MB in size, let us know, and we will respond with instructions on sending larger files.
Your support ticket has been created. Our technicians will respond the same business day, Monday through Friday (except major US holidays).
If you have any questions about the status of your support ticket, please email us.