Problems With Security Software:
Security software, such as antivirus programs and firewalls, are a common requirement these days. Wasatch makes every effort to ensure compatibility with security software, and with the vast majority all is well. In some cases however, problems do occur.
While most security software works with SoftRIP, some may cause SoftRIP to fail to install, stop the ripping process, or cause random printing problems such as checkered patterns and color shifts. With these specific security programs, we suggest disabling or removing them completely. However, some of our customers have managed to fix these programs by setting an exclusion of the SoftRIP program folder or creating exceptions for specific processes within SoftRIP.
In General:
If the security software is causing installation problems with SoftRIP, it may be helpful to temporarily disable the antivirus software or firewall. Often these two programs will be combined within a single security software suite. Typically, once SoftRIP has been installed, the programs that were temporarily disabled can be enabled again.
In some situations printing problems may continue, causing corrupt print data. Printing may result in partial prints, color shifts, or checker-boarded output from the data loss. We suggest modifying the firewall to exclude the C:\WWRIPxx folder (folder may exist on a different drive and xx is typically the SoftRIP version) and adding exceptions for the following individual files:
- \WWRIPxx\printspooler.exe
- \WWRIPxx\ps3.exe
- \WWRIPxx\wwrip.exe
For more information on how to set up exceptions or exclude a folder, please refer to the security software's manual (or contact the manufacturer of the security software).
Webroot:
Computer systems with Webroot block the SoftRIP installation and won't allow it to complete. Webroot must be removed before SoftRIP can be installed on a system. Disabling of Webroot will not allow SoftRIP to be installed.
Sophos:
Sophos corrupts the files within the SoftRIP installation, so it must be removed before SoftRIP will run properly. Creating exclusions in the Sophos program will not fix the issues seen in SoftRIP.
If Sophos was removed from the computer because it was interfering with SoftRIP, then a reinstall of SoftRIP should be done. Uninstalling SoftRIP is not necessary, only a reinstall of the program into the "existing" wwrip directory.